A Pragmatic Approach to Patient Support Program Design — Implement Technology at the Right Time to Deliver Greater Program and Patient Insight
Anjali Hinduja, Senior Director, Innovation and Implementation, Covance
Technology is often touted as a silver bullet, but often the promise falls short of the unrealistic expectation of a tech driven utopia. Knowing when to deploy which technologies requires a pragmatism that balances technology with people and processes to deliver the right balance of efficiency and risk. This session explores the drivers and trends in technology-enabled hub programs and examines where and how to leverage technology to gain efficiencies and maximize outcomes and insights.
- Identify the drivers for innovation from the perspectives of both patients, prescribers and manufacturers
- Analyze the true limitations of technology and how pragmatism can be achieved in hub design to ensure ongoing customer experience
- Explore how global service delivery models are improving customer service and program efficiency in lock step with technology innovations
- Take away pragmatic design principals that maximize innovation benefits whilst minimize program risk
About the Sponsors
This virtual panel is brought to you by Covance Patient Safety Solutions and Medical Device & Diagnostics Solutions and PharmaVOICE. Covance Patient Safety Solutions constitutes the clinical trial and post-marketing safety business of Covance and is part of LabCorp, Inc. Covance Patient Safety Solutions provides process, technology and consulting services to the life sciences industry and employs best-in-class strategies, technologies and expertise that accelerates business, drives higher levels of performance, and fosters innovation. As part of the world’s most comprehensive drug development company, Covance Patient Safety Solutions is dedicated to advancing healthcare through a designed around you experience and delivering solutions made real.For more information please visit www.covance.com/patient-safety.