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Product Description

Customer Service: Where has it gone?
The June issue of PharmaVOICE asked readers to provide their opinion on the subject of customer
service.The response to the query has been overwhelming. PharmaVOICE asked: In an age
where the customer is king, what are the biggest customer-services challenges? How can the industry
improve its customer-relations strategies? And what strategies work best to meet customer

Identifying Stakeholders
Paul Simon, R.Ph.
, Pharmaceutical Consultant, Simon Consulting LLC

Listening Should Take Precedence
Angela Fiordilino
, Executive VP, Phoenix Marketing Solutions

The King’s Demands are Changing
Stephen Ruger
, Project Manager, Analysts International

Know Who the Customer Is
Mark L. Rickards
, Chief Operating Officer, S.G. Madison

Back to Basics
Ann Neuer
, President, Medical Descriptions

Increased Expectations
Denise Klarquist,
VP, Marketing, Cheskin

Seeing the Big Picture
David Hileman, R.Ph.,
VP, Sales ad Marketing, RxCrossroads and MDI

Coordination of Services
Mark Rone
, Principal Scientist, Analytika, Dendrite International Inc.

Treating Each Customer As the Only Customer
Linda Perdue, BS, Lab Support, Oligonucleotide Data Shipping