Automating Safety Case Processing: The Touchless Future
In the first two blog posts in this series, we summarized aspects of our e-book covering the various options for automating safety case processing. With these technologies as they exist today, companies are able to automate a manual workflow. This includes everything from intake all the way through report generation. What the future holds is the potential for using this technology for moving beyond augmenting human work to touchless case processing.
Touchless case processing is a bit of a holy grail. Technology today is not yet ready to take over all aspects of safety case processing. Human intervention is still required and will be for some time. In fact, studies have shown that the combination of artificial intelligence (AI) and human intervention provides for a much lower rate of error then either one by itself.
There are certainly aspects of safety case processing that are currently more suitable for greater degrees of touchless automation. For example, products that have been in the market for a considerable period of time and are well understood naturally require less human intervention because the safety profiles are well-known. Non-serious cases, consumer cases, and patient support programs may also be candidates for touchless processing that can be implemented today.
However, as the capabilities of various systems improve over time, more widespread use of touchless processing will become feasible. Given that likely future, companies can begin now to plan for and lay the groundwork for a touchless case processing system. The key is to adopt a stepwise approach, implementing and validating each automation area one at a time, in order to eventually build an end-to-end automated process with confidence.
As we note in the e-book, automating safety case processing with today’s technology is an important strategy for safety teams who need to handle more data more efficiently and make the best use of their people within budgets. Moving forward, new technologies are going to make the job even easier and improve safety overall.
To learn more about how technology is making case automation more efficient, and to understand how to prepare for the touchless future, download our e-book THE NEXT DOMINO: Automation, AI, and touchless safety case processing.