Automating Safety Case Processing: AI as Game Changer
Our first blog post in this series summarized two approaches to automating routine aspects of safety case processing. In this installment, we’ll review how various aspects of artificial intelligence (AI) can dramatically improve the process and make companies not only more efficient but also prepare for a “touchless” future. All this and more are covered in an e-book we have written to give safety professionals a useful overview of case process automation.
AI is a widely used term that covers many different related concepts. In general, AI relies on the ability of advanced software and high-capacity computing resources to mimic cognitive human functions. While simpler automation processes are able to replace routine or static human activity, AI systems are capable of analyzing data and applying specialized knowledge to the process. In this way, they allow automation to be applied to nearly every step of case management.
AI can be applied to a wide range of data types, from forms with defined structure to images. Depending on the AI technology available, e.g. in Safety One Intake, it is also possible to extract and analyze data from unstructured sources like paper reports or emails. Once the documents have been automatically structured and processed, they can be separated into “routine” cases that can be handled entirely by software, and “high-priority” cases that require review by safety specialists.
The advantage of this approach is to allow human experts to remain focused on the most important cases, so existing resources are used most effectively even as the overall volume of data increases. This becomes increasingly important as new data sources such as real-world evidence and social media are added to the case processing load.
Another advantage of AI systems compared to rule-based ones is the ability for the system to learn over time. Rather than having to reprogram “bots” in an RPA system, machine learning requires no human intervention.
To learn more about AI and its application to case automation, download our e-book THE NEXT DOMINO: Automation, AI, and touchless safety case processing.