Pharma Outlet

Contributed by:

Susan Hempstead

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For the first time since the Food and Drug Administration lessened restrictions on direct to consumer pharmaceutical advertisements in 1996, there is a significant slowing in direct to consumer advertising expenditures. From 1996 to 2000, directtoconsumer advertising spending grew more than threefold from $791 million to $2.5 billion. In 2001, spending increased a very modest 6.3%. Why the slowdown? Although the economic downturn no doubt plays a role, the virtually nonstop criticism of DTC pharmaceutical ads certainly hasn’t helped. Critics of DTC advertisements are particularly bothered by exe cutions that lack sensitivity to the seriousness of pharmaceutical prod ucts — executions that treat products as just one more consumer item to be sold, like candy or breath mints. Amidst justified uproar against tasteless or irresponsible directto consumer drug ads, it is important to remember that responsible DTC ads perform a positive service. Essentially, DTC drug ads at their best reach people through mass media with information that patients might not get through medical services and other channels, leading to constructive doctor/patient dialogs and better healthcare. THEHYPE FACTOR The problem with DTC advertising occurs when we hype, not help. Hype backfires in the court of public opinion, and people have little tolerance for companies that play fast and loose with their health. Hype backfires even more with physicians, who remain the gatekeepers to prescription drug purchases. Creating effective directtoconsumer drug advertising is not easy. Above all, DTC ads must contribute to good communication between clinicians and patients. They need to be scientifically accurate, yet understandable to a nonscientific audience, and entertaining enough to get the attention of a public overloaded with information. DTC drug ads also must follow FDA guidelines, which state that such ads must not be false or misleading; risks as well as benefits must be clearly presented; and sources such as tollfree numbers, print ads, and Internet addresses, which list more detailed information about the medication, must be named. Sanctions against those who flout these standards range from mild warnings to jail time. Contributed by Susan Hempstead F ADHERINGTO STANDARDS Meeting FDA regula tions and standards and walking the fine line between the creative and scientific is not required when advertising other consumer products, such as candy or mints. DTC pharmaceutical ads are a specialized advertising niche that demands an understanding of the particular requirements of the healthcare arena and the ability to remain impactful without being offensive. Still more significant, our primary role as pharmaceutical advertis ers remains educating physicians and other members of the medical community. Doctors write the prescriptions. If physicians are left out of the loop in how a drug is marketed — and if that drug is hyped in irresponsi ble directtoconsumer advertisements — they will not support the product. And all the money spent on directtoconsumer advertising will have been wasted. GOODMEDICINE,GOODBUSINESS Critics of DTC drug ads are best countered when we, as pharma ceutical advertisers, do our jobs right and present engaging, scientifi cally accurate, and tasteful ads that meet FDA requirements. Con sumers are informed, doctors are kept in the loop, productive doctor/patient dialogues ensue, and drugs reach the people they were made to serve. Although the days of phenomenal growth in directtoconsumer ad spending may be numbered, these ads are a vital part of the medical marketing and educational mix. When handled responsibly, DTC ads are not only ethical, they’re good medicine and good business. Susan Hempstead is a principal in charge of client services at Stratagem Health care Communications, a medical advertising agency located in San Francisco. F PharmaVoice welcomes comments about this article. Email us at feed back@pharmalinx.com. SUSAN HEMPSTEAD DIRECTTOCONSUMER DRUG ADS SHOULD HELP, NOT HYPE PharmaVOICE

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